tkgam Privacy Policy
Protecting your personal information at tkgam is our top priority. This policy explains in detail how your information is collected, used, and kept secure.
This Privacy Policy ("Policy") has been prepared by the organization operating the tkgam platform ("tkgam", "we", "us"). When you use the tkgam.lat website, mobile application, or any of our services, you are considered to have accepted the terms of this Policy.
The purpose of this Policy is to fully inform you about what information we collect, how we use that information, who it may be shared with, and what rights you have regarding your information. We are committed to protecting your privacy in accordance with applicable data protection laws in Bangladesh and international standards.
What Information We Collect
When you register with tkgam or use our services, we may collect the types of information listed below.
1.1 Information You Provide Directly
When you provide information to us yourself, we collect the following:
- Full name, date of birth, and nationality
- Valid email address and contact information
- National ID (NID) or passport number (for identity verification)
- Your chosen username and password
- Payment-related information (such as bKash, Nagad, Rocket, Upay account numbers or bank account details)
- Deposit and withdrawal history
- Any additional information voluntarily provided, such as a profile photo or preferred language
1.2 Automatically Collected Information
When you use our platform, certain information is recorded automatically:
- IP address and device type
- Browser type and operating system
- Login date and time, session duration
- Page visits, click patterns, and navigation data
- Information collected through cookies and similar tracking technologies
- Device location (only if permission is granted)
1.3 Information Received from Third Parties
For the purposes of identity verification, fraud prevention, or ensuring responsible gaming, we may sometimes collect information from trusted third-party service providers. In all such cases, information is obtained within the limits of applicable law.
Purpose of Information Use
tkgam uses your information only for lawful and specific purposes. The following reasons form the basis of our data processing:
| Purpose | Description |
|---|---|
| Account Management | Handling registration, login, profile updates, and account security. |
| Service Delivery | Playing games, placing bets, processing transactions, and providing bonuses and promotions. |
| Identity Verification | Confirming your age and identity as part of the KYC process (21+ verification). |
| Financial Transactions | Processing deposits and withdrawals and ensuring transaction security. |
| Customer Support | Providing assistance via live chat and email and resolving complaints. |
| Security and Fraud Prevention | Detecting unusual activity, preventing money laundering, and maintaining platform security. |
| Responsible Gaming | Monitoring gaming behavior to identify problematic patterns and provide support. |
| Legal Obligations | Ensuring compliance with applicable laws and regulatory requirements. |
| Service Improvement | Analyzing user experience to improve the platform and game sections. |
| Communication and Promotions | Keeping you informed about important updates, promotions, and offers (subject to your consent). |
Information Sharing and Disclosure
tkgam never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
3.1 With Service Partners
We work with trusted providers for payment processing (bKash, Nagad, Rocket, Upay and bank partners), identity verification, technical infrastructure, and customer support. These partners are given access only to the information necessary to perform their functions and are bound by strict confidentiality agreements.
3.2 For Legal Requirements
We may disclose information in response to legal obligations, court orders, government investigations, or demands from regulatory authorities. In such cases, we will disclose only as much information as is legally required.
3.3 For Security and Fraud Prevention
Information may be shared with relevant authorities or security agencies to prevent fraud, money laundering, or other unlawful activity.
3.4 In Business Transfers
In the event of a business sale, merger, or acquisition, your information may be transferred to the new owner. In such cases, we will notify you in advance and inform you of the new policy.
Cookies and Tracking Technologies
tkgam uses cookies and similar technologies to improve your browsing experience and maintain platform functionality.
4.1 Types of Cookies
- Essential Cookies: Essential for login sessions, security tokens, and core platform functionality. These cannot be disabled.
- Functionality Cookies: Used to remember your language preference, theme settings, and personalized experience.
- Analytics Cookies: Used to analyze user behavior and improve services. These collect anonymous data.
4.2 Cookie Management
You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may partially limit platform functionality. The method for managing cookies varies by browser; you can find more details in your browser's help section.
Data Security Measures
To ensure the security of your information, tkgam has put in place industry-standard technical and administrative measures.
5.1 Technical Security
- All data transfers are secured with SSL/TLS encryption.
- Strong hashing algorithms are used for password storage.
- Two-Factor Authentication is available.
- Regular security audits and vulnerability assessments are conducted.
- Server and database access is strictly controlled.
- Firewalls and intrusion detection systems are in place.
5.2 Administrative Security
- Only authorized staff have access to your information, and they are bound by confidentiality agreements.
- Staff receive regular data protection training.
- An immediate response plan is in place for data breach incidents.
5.3 Response to Data Breaches
If a data breach occurs that may affect your rights, we will notify you as quickly as possible via your registered email and through a platform notification. We will also notify the relevant authorities in accordance with applicable law.
Data Retention Period
We retain your personal information for as long as necessary to fulfill the purpose for which it was collected or as required to meet legal obligations.
6.1 Active Accounts
We retain your information for as long as your account is active. During this period, the information is used for service delivery, security, and legal compliance.
6.2 After Account Closure
Even after your account is closed, certain information (particularly financial transaction and identity verification data) may be retained for a set period due to legal obligations. Once that period ends, the information will be securely deleted or anonymized.
6.3 Backups and Archives
Information in system backups and security logs is stored on secure servers, and older data is deleted on a regular basis.
Your Rights Regarding Your Information
You have the following rights regarding your personal information. Contact us to exercise these rights.
7.1 Right of Access
You have the right to receive a copy of the information we hold about you.
7.2 Right to Rectification
You have the right to request correction of any inaccurate or incomplete information in your profile.
7.3 Right to Erasure
In certain circumstances, you have the right to request deletion of your information. However, this right may be limited for information retained due to legal obligations.
7.4 Right to Object to Processing
You have the right to object to the use of your information for marketing communications or profiling.
7.5 Withdrawal of Consent
Where data processing relies on your consent, you may withdraw that consent at any time. Withdrawing consent will stop future processing, but processing that took place before withdrawal will remain valid.
7.6 How to Exercise Your Rights
To exercise any of the rights above, write to us by email or contact us via 24/7 live chat. We will verify your request and respond as quickly as possible.
Protection of Minors
tkgam strictly does not provide services to anyone under the age of 21. Our platform is for adults only.
We verify age during the registration process. If it is found that a user is under 21, their account will be immediately closed and the collected information will be deleted in accordance with applicable rules.
If you believe a minor is using our platform, please notify us immediately.
International Data Transfers
To provide tkgam's services, information may in some cases be transferred to servers or service providers located in other countries. In such cases, we ensure that:
- The destination country or organization provides adequate data protection measures.
- International standards are followed for data transfers.
- Necessary contractual safeguards are in place.
- The level of security for your information will be no less than the standard applicable in Bangladesh.
Policy Changes
We may update this privacy policy from time to time due to business changes, the introduction of new services, or legal changes.
For significant changes, we will send a notification to your registered email address and display a clear notice on the platform. The date on which the updated policy takes effect will be mentioned at the top of the page.
Continuing to use the platform after the updated policy is published will be considered as your acceptance of the new policy. You should visit this page regularly.
Contact & Complaints
If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us. Our team will consider each of your requests with appropriate seriousness.
Our privacy team is available to assist you 24 hours a day, 7 days a week via live chat.
Email: [email protected]
We generally try to respond to all requests as quickly as possible. Complex or legal matters may take a little more time, but we will keep you updated on the progress of the process.
If you believe that we have not followed the proper policy in processing your information, you have the right to file a complaint with the relevant authority.
Related Pages: Terms & Conditions | Responsible Gaming | FAQ